FAQ
Frequently asked questions from clients and supporters
We bring about positive change through the simplest acts of human kindness. Questions not answered here? Email hope@inprem.org
For Clients & Guests
How often can I come to get food?
One time per week.
What are the hours you are open?
10am to 7pm Monday, Tuesday and Thursday; 10am to 6pm on Wednesdays and Fridays. Closed 1pm–2pm daily for break.
Do you have diapers?
Depends on what is donated, but usually we do.
Do you have hygiene/cleaning products?
Depends on what is donated, but usually we do.
Are you able to accommodate special dietary restrictions?
Yes, we offer non-pork options for Muslim clients.
What documents do I need to get services?
ID card, proof of residency, and pantry card (provided at the pantry).
What if my driver license/ID has expired?
Yes, you can still get food.
Can you deliver food if we do not have transportation?
No, not at this time.
Where do you get the food from?
Mid-Ohio Collective and donations from retail businesses.
Can we volunteer here since you are helping us?
YES — volunteers are always welcome.
Can you help with other services like jobs, counseling, rental assistance?
No, not at this time.
Do you have baby food/formula/baby cereal?
No, not at this time.
What type of food do you provide?
Produce, including fresh fruits and vegetables, as well as meat.
What if we have a really large family — can we get extra food?
Yes.
What is the income guideline to be eligible?
We do not verify income, as we serve those in need.
For Donors, Funders & Supporters
What is the overall state of your organizational finances?
We are challenged to bring in sponsorship, donors, and grant funding to keep up with growing demand for our Food Pantry, Produce Market & General Market.
How long have you been around and why did you get started?
About 10 years — it was a calling from God to serve my brothers and sisters.
Who is your typical client?
We welcome any age, any color, and any nationality. We serve an extremely diverse population.
How has your typical client changed over the past 1, 5, 10 years?
Demographics are changing due to inflation, COVID, and an increase in refugees and immigrants coming to Columbus.
How many clients do you serve per year?
At the pace of the first half of 2023, we expected to serve over 240,000 people that year.
Where do you see your Pantry in 1, 5, 10 years?
We have a plan in place to expand and provide additional services to our clients.
What is your greatest need from funders/community?
Funds to keep up with the growing population we serve.
What would the impact be if your agency closed?
Thousands upon thousands of individuals and families would go hungry.
Where do you get all your volunteers from?
Churches, businesses, community groups, and some of our clients.
How has the refugee/asylee population in Columbus affected your pantry?
The number of clients we serve has increased greatly. We have improved partnerships with referral agencies.